Privacy Policy

Last updated: October 2025

Thank you for visiting Sugarplum Wishes Boutique (“we”, “our”, or “us”). Your privacy is important to us, and we’re committed to protecting your personal information in line with South Africa’s Protection of Personal Information Act (POPIA).

This policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or contact us.

1. Information We Collect

We collect only the information needed to serve you and improve your experience:

When you make a purchase: your name, email address, and shipping address.
When you contact us: your name and email address.
When you sign up for our newsletter or updates (optional): your name and email address.

We do not collect any unnecessary or sensitive personal information.

2. HOW WE USE YOUR INFORMATION

Your information is used only for:

Processing and delivering your orders.
Communicating with you about your order or enquiries.
Sending marketing emails or updates only if you’ve opted in.
Improving our products, website, and services.

We will never sell or rent your personal information to anyone.

3. Sharing Your Information

We share your information only when necessary to complete your order or process payments:

Courier The Courier Guy – for delivering your order (name, address, and contact details as required).
Yoco – for secure online payment processing (we do not see or store your card details).

Each of these partners has its own privacy and data protection policies.

4. Cookies and Analytics

If we use cookies or analytics tools (for example, to understand how visitors use our site), this will only be to improve your shopping experience. You can adjust your browser settings to refuse cookies if you prefer.

5. Marketing and Newsletters

You’ll only receive marketing emails or updates if you’ve subscribed to our mailing list. You can unsubscribe at any time by clicking the link in the email or by contacting us directly.

6. Data Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access. Our website and payment processes use secure, trusted platforms.

7. Your Rights Under POPIA

You have the right to:

Ask what personal information we hold about you.
Request correction or deletion of your information.
Withdraw consent for marketing or data processing.

To exercise any of these rights, please email us at sugarplumwishesboutique@gmail.com.

8. International Orders

While we are based in South Africa, we may accept international orders by special request. In those cases, your information will still be protected under this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions about how we handle your information, please contact:
📧 sugarplumwishesboutique@gmail.com